Quality analysis provides valuable insights that can change your business for the better. The only way to improve calls is through the ability to record and review the quality of the leads, customer feedback, and employee performance. There are multiple options for recording calls whether inbound or outbound.
On this page, we’ll cover your best options for choosing the best call tracking solution which offers call recording.
Which Call Tracking Software Offers Call Recording?
|Provider||Instant Setup||Google Analytics Integration||Dynamic Phone Numbers||Starter Pricing||Learn More||Free Trial|
Easy Call Tracker
|Yes||Yes||Yes||$9.95/Month||Learn More||Free Trial||@easycalltracker|
|Yes||Yes||Yes||$30/Month||Learn More||Free Trial||@callrail|
|Yes||Yes||Yes||$45/Month||Learn More||Free Trial||@phonewagon|
|Yes||Yes||Yes||Quote Available||Learn More||Demo Available||@responsetap|
Choosing the Best Call Tracking Solution With Call Recording
Having a strong or weak sales staff is determined by whether you are using customer feedback to arm them with information to understand your customers better and provide excellent solutions. If your business is primarily phone-based then call recording is one of the only ways you can learn from your conversations to provide feedback and coaching for your team.
- Inbound or Outbound: Research whether the solutions are tailored to your business, some can offer call recording but might be limited to only inbound calls.
- Data: Some call tracking solutions have additional features giving you structured analysis on the call recording to better understand the nature of your customers such as transcribed conversations and lead analysis.
Consider call recording options as it can be a great benefit to your business, additional reporting on calls recorded is always good but not worth spending the extra if the customer information is not crucial.